Privacy policy


Quiet Bag LLC, doing business as QuietBag (“QuietBag,” “we,” “us,” or “our”), operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping and service experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, engage us for products or services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including payment card information, billing information, transaction details, form of payment, payment confirmation, and other payment-related details.
  • Account information, including your username, password, preferences, and settings.
  • Transaction information, including the items you view, add to your cart, purchase, return, exchange, cancel, or inquire about, as well as your order history and transaction history.
  • Communications with us, including the information you provide when you contact us for customer support, service inquiries, project inquiries, proposals, or other communications.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information regarding your interaction with the Services, such as how and when you access, browse, or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, submit a form, request a proposal, purchase products or services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when they collect or process your personal information on our behalf in connection with payment processing, analytics, fulfillment, marketing, customer service, hosting, or other business operations.
  • From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

PROVIDE, TAILOR, AND IMPROVE THE SERVICES. We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, provide products and services, arrange shipping, facilitate returns and exchanges, manage proposals and service inquiries, create and maintain your account, remember your preferences, and improve your experience with the Services. This may include using your personal information to better tailor and improve the Services.

MARKETING AND ADVERTISING. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services on the Services or on other websites, including based on your prior purchases, browsing behavior, cart activity, and other interactions with the Services.

SECURITY AND FRAUD PREVENTION. We use your personal information to authenticate your account, provide a secure shopping and service experience, detect, investigate, prevent, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure the Services.

If you choose to register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.

COMMUNICATING WITH YOU. We use your personal information to provide customer support, respond to your inquiries, communicate with you about your orders, projects, proposals, or account, and otherwise maintain our business relationship with you.

LEGAL REASONS. We use your personal information to comply with applicable law, respond to valid legal process, investigate or participate in legal proceedings, enforce our Terms of Service or other policies, and protect the Services, our rights, and the rights of our customers, users, and others.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as website hosting, payment processing, order fulfillment, shipping, analytics, marketing, advertising, cloud storage, customer support, and information technology services.
  • With business and marketing partners to provide marketing services and advertising. For example, we may use Shopify and related services to support personalized advertising based on your interactions with our website and other merchants or websites. Our business and marketing partners will use your information in accordance with their own privacy policies.
  • When you direct us, request us, or otherwise consent to our disclosure of information to third parties, such as through your use of social media integrations, platform features, or shipping and delivery arrangements.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.
  • To comply with legal obligations, respond to subpoenas, court orders, search warrants, or similar requests, enforce our Terms of Service or other policies, and protect or defend the Services, our rights, and the rights of our users, customers, or others.

Depending on where you reside, you may have the right to direct us not to “sell” or “share” your personal information, or not to process it for targeted advertising, as those terms are defined under applicable law.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise rights related to data processed by Shopify for those purposes.

To learn more about how Shopify uses your personal information, you can review the Shopify Consumer Privacy Policy.


Depending on where you live, you may be able to exercise certain privacy choices directly with Shopify through the Shopify Privacy Portal.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other applicable terms and conditions. We do not guarantee and are not responsible for the privacy, security, content, accuracy, completeness, or reliability of information found on such third-party sites or platforms.

Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by others, and we are not responsible for how third parties may use such information. Our inclusion of third-party links does not, by itself, imply endorsement of the content, owners, or operators of those platforms, except as expressly disclosed on the Services.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a variety of factors, including whether we need the information to maintain your account, provide you with Services, complete transactions, comply with legal obligations, resolve disputes, enforce our agreements, or protect our business interests.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request as permitted by law.

  • RIGHT TO ACCESS / KNOW. You may have the right to request access to personal information that we hold about you.
  • RIGHT TO DELETE. You may have the right to request that we delete personal information we maintain about you.
  • RIGHT TO CORRECT. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • RIGHT OF PORTABILITY. You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.
  • RIGHT TO OPT OUT OF SALE OR SHARING FOR TARGETED ADVERTISING. Depending on where you reside, you may have the right to opt out of the “sale” or “share” of your personal information or the processing of your personal information for targeted advertising purposes.
  • MANAGING COMMUNICATION PREFERENCES. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in those emails. Even if you opt out of promotional emails, we may still send you non-promotional communications, such as messages about your account, transactions, projects, or orders.

If you reside in the United Kingdom or European Economic Area, and subject to applicable law, you may also have the following rights:

  • OBJECTION TO PROCESSING AND RESTRICTION OF PROCESSING. You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
  • WITHDRAWAL OF CONSENT. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawal of consent will not affect the lawfulness of any processing based on consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details below. To learn more about how Shopify uses your personal information and any rights you may have with respect to data processed by Shopify.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by law. In accordance with applicable law, you may designate an authorized agent to make a request on your behalf. Before accepting such a request from an agent, we may require proof of authorization and may also require you to verify your identity directly with us.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact information below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

If you are located in the European Economic Area, you can find information about your supervisory authority here:
https://edpb.europa.eu/about-edpb/about-edpb/members_en

INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent lawful transfer mechanisms, unless the transfer is to a country that has been determined to provide an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Last updated: 04/13/2026

CONTACT

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact us at:

Quiet Bag LLC
d/b/a QuietBag
Email: luke@quietbag.club